Is Farfetch Legit & Safe for Luxury Shopping?

Farfetch is an online marketplace for luxury brands and boutiques from across the world. The company primarily focuses on luxury clothing and beauty products. Buying any luxury product is an investment, so customers are always curious to know about the source and the authenticity of the platform. So, it is quite obvious for the customers to raise questions like ‘Is Farfetch legit?’ and ‘How does the platform operate?’ In this article, we will decode these questions.   

Farfetch connects consumers with over 1,400 boutiques and brands from across the world and delivers luxury to your doorstep. From brands like Gucci, Prada, Chanel, and Balenciaga, everything is available on the platform. However, Quora and Reddit are filled with queries regarding the authenticity of the brands on the platform. 

What is Farfetch?

Farfetch is an e-commerce platform that sells luxury products, from clothing to handbags to footwear. It was founded in 2007 by José Neves with the aim of keeping high-end fashion available in the online market. 

Countering the earlier methods of shopping for a luxury brand, Farfetch has acquired its name for selling from different independent boutiques, department stores, and designers. As of 2025, the platform is available in over 190 countries, making it a go-to destination for luxury shoppers. Apart from the availability of luxury brands on the platform, it also provides curated collections, limited-edition releases, and customized styling advice. 

Is Farfetch Legit?

Yes, Farfetch is a legitimate platform that has built its reputation by selling high-end clothing, accessories, and footwear from renowned designers and boutiques worldwide. It is headquartered in London and can be accessed in 190 countries. 

Ever since its launch in 2007, it has grown tremendously and is a known name in the e-commerce and luxury fashion industries. With brands like Gucci, Prada, and Balenciaga on the platform stands as a pioneer in selling high-end brands. 

Acquiring luxury products online always poses a question about the authenticity of the brands on the platform. Farfetch has addressed this claim and answered the question by offering a guarantee that all items sold through its platform are 100% authentic.

According to the data by MarketWatch, the platform had an annual revenue of $2.32 billion in 2022, making it one of the desirable destinations for luxury shopping. However, with online marketplace posing a competition, Farfetch too has witnessed many complaints against it; the general ones include shipment delays, customer dissatisfaction, and occasional fake product claims. 

How Does Farfetch Work?

Farfetch is a user-friendly platform on both the app and website. For sellers (boutiques and brands), it offers listing inventory and management of sales by providing tools to make their journey easy. For customers, it offers browsing and filtering options, secure payments, and more to retain their customer base.

In the below-mentioned guide, I have explained the way Farfetch works. 

1. Product Selection: You can find a wide range of luxury goods, from clothing and accessories to handbags and more. The products available on the platform are inclusive and offer a wide range of categories, including women’s, men’s, and kids’ fashion, as well as vintage collections and exclusive pieces.
2. The Marketplace Model: It works as a marketplace and acts as an intermediary between sellers and buyers without owning the inventory itself. It partners with luxury boutiques and designers around the world, giving them access to a global customer base. These boutiques list their products on the platform.
3. Global Shipping and Delivery: Since Farfetch operates in 190 countries, it offers global shipping. Usually, the shipment cost depends on the place of seller, and it may vary. It usually takes 3-7 days for international orders. Depending on the buyer’s location, customs duties and taxes may be applied.
4. Returns and Exchanges: The return of products is set within the 14-28 day range, and it depends on the seller’s policies. At times, you might have to pay for return shipping costs. The items returned should be in unused, unworn condition with original tags and packaging.
5. Payments and Security: Farfetch offers secure payment methods like credit/debit cards, PayPal, and sometimes Apple Pay. It also supports multiple currencies, allowing customers to shop in their local currency. The platform also handles the conversion and ensures transparent pricing.

Also, read Is Jomashop Legit or a Scam? Here’s Everything You Need to Know

Brands Available on Farfetch

With a wide range of brands, Farfetch truly stands out with its offering. Apart from luxury items, it sometimes offers some vintage or pre-owned luxury pieces on its platform as well. In the below-mentioned guide, I have explained the brands that are available on Farfetch. 

From Established Houses: Burberry, Balenciaga, Prada, Gucci, Saint Laurent, Alexander McQueen, Miu Miu. 

Emerging Designers: Farfetch promotes new designers by selling their curated designs on the platform, like Judy Turner, Cala de la Cruz, and ALFIE. 

Collaborations and Exclusives: Farfetch also collaborates with brands and offers their exclusive releases on the platform, like with the Japanese brand BAPE. 

Pre-owned & Vintage: Customers can also shop from pre-owned and vintage luxury items on the platform. The pieces are generally from Hermès, Chanel, and Louis Vuitton. 

Other Notable Brands:

Other brands on the platform include Off-White, Balmain, Marc Jacobs, and BAPE. 

Pros & Cons of Farfetch 

Like any other platform, Farfetch also has its own set of pros and cons. It generally has a pros and cons ratio, favoring the pros section, but before buying a luxury item from the platform, consider its positives and negatives. Below is the list of pros and cons of the Farfetch platform. 

Pros 

1. Wide Selection
2. Global Reach
3. Exclusive Products
4. User-Friendly Platform
5. Complimentary Returns
6. Authentication
7. Varied Delivery Options

Cons

1. Customer Service Concerns
2. Return and Refund Problems
3. Potential for Grey Market Issues
4. Dependence on Third-Party Sellers

Reviews of Farfetch 

Now that we have established that Farfetch is a legit platform with occasional complaints about delivery delays and customer service. It is time to know what the customers are saying about the platform. I checked different review platforms to see the ranking of Farfetch and what customers are saying. To make things clear, here’s the breakdown of it. 

Trustpilot

With over 55,500 reviews, Farfetch has a rating of 4 stars on Trustpilot, thus elevating its reputation as an online luxury marketplace. With 4 stars, the platform truly stands out as the crowd’s favorite. On Trustpilot, consumers have shared about the smooth luxury shopping experience on the platform.  

SiteJabber

Things on SiteJabber are quite different from Trustpilot. On SiteJabber, customers have complained about the customer service of the platform, while many others have alleged receiving fake products from Farfetch. On SiteJabber, with 18,222 reviews, Fartech has a ranking of 2.2 stars. SiteJabber reviews differ from Trustpilot, as consumers on the platform have complained that they have received fake products, and poor customer service has irked many others. 

Is Farfetch Legit: My Verdict?

Yes, Farfetch is legit, it is not a scam, and I would highly recommend it for any of your wardrobe needs. Farfetch should be your go-to destination if you are a luxury shopper. 

From a wide range of high-end brands, you can get it all delivered to your doorstep with Farfetch. It operates in 190 countries, making luxury accessible for everyone. So, you should give it a try. Happy Shopping!

Also, read Is Poshmark Legit? Pros, Cons, and Buyer Tips

Wrapping Up

So, is Farfetch legit? Yes, Farfetch is a safe and legitimate platform. It is not a scam. Go for it and shop away! Once you shop from Farfetch, it can soon turn into your go-to destination for all your luxury shopping needs. If you still have any queries or want us to review any platform for you, let us know. We would like to hear back from you. For more content like this, visit our website regularly!

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