Is eDreams Legit in 2025: An In-Depth Analysis 

If you are a frequent traveler, you must have heard about eDreams, an online travel agency. The platform allows users to ease their travel by booking hotels and flights at affordable prices. The online market is currently dominated by many OTAs, and questioning the legitimacy of these platforms is quite obvious. Here we will discuss if eDreams is legit and how it works. 

From booking flights to hotels to rental cars, eDreams is your answer. It has built its reputation for being an affordable answer to all your travel queries. So, let’s not wait any further and learn about what eDreams is and whether it is legit or not. 

What is eDreams? 

eDreams is an online travel agency that is based in Barcelona, Spain. The company was launched in 2000 and offers deals on flights, both regular and charter, low-cost airlines, hotels, car rentals, dynamic packages, holiday packages, and travel insurance.

The company was founded by Javier Pérez-Tenessa, James Hare, and Mauricio Prieto in Silicon Valley. Ever since its launch, the company has become the first online platform to serve Spain and European markets. 

Is eDreams Legit?

Yes, eDreams is a legitimate company and an affordable online travel agency for booking hotels, flights, and cars. It operates under eDreams ODIGEO, which is one of Europe’s largest online travel companies. The platform acts as an intermediary between travelers and travel providers. 

eDreams has often been addressed as an unreliable platform, as the customer care service of the platform is poor (tbh, I get it). However, if the platform looks into its complaints and improves its customer service and has an efficient refund process, it is reliable, and a customer won’t be frustrated when booking from the platform. 

What is eDreams Prime?

Upon heading to the eDreams website and doing a flight search, you must have noted that the same flight is available for two prices. The two prices are for regular and Prime members. This applies to all bookings. You may have noticed that most of the cheap rates come from their Prime service.

eDreams’ Prime service is a subscription service that allows you access to the best fares and a potential 50% discount on hotels. Essentially, Prime is a loyalty program in which members pay an annual fee for access to exclusive lower prices on travel bookings. 

According to the website, the cost of eDreams Prime is €69.99 per year; a user can sign up for their 30-day free trial. Whether or not Prime membership is worth it depends on how frequently you travel.  

They also offer a Prime Plus subscription tier, which allows a user to share their membership with friends so that they will also get the same discounts.

Also, read Is Agoda Legit? Here’s Everything You Need to Know

Key Features of eDreams

eDreams’ business model is to provide an affordable travel experience for its users. The key features that set it apart from its competitors include: 

1. Flight Booking and Comparison: The platform has extensive flight options. It compares flights from over 600 airlines, offering a wide range of routes and destinations. Comparison of different flight prices can help a user find the best deal.  
2. Hotel Booking: The platform has access to over 2,000,000 accommodation options, including hotels, apartments, and more, thus providing a wide range of accommodation options. 
3. Car Rental: A user can book their cars from over 900 rental car companies, as eDreams has collaborated with over 900 rental car companies. It offers deals and discounts on car rentals. 
4. Travel Insurance: For any unfortunate or unforeseen situation, the platform provides travel insurance options. 
5. Subscription Service: The platform has a subscription service called eDreams Prime and Prime Plus that allows you access to the best fares and a potential 50% discount on hotels.

Pros & Cons of eDreams  

Like any other platform, eDreams also has its own set of pros and cons. Below are the pros and cons that you must consider before booking on the platform. 

Pros

1. Easy to compare flight fares
2. Last-minute travel deals
3. Budget-friendly option
4. Suggestions on optimal dates for cheap prices

Cons

1. Hard to reach and below-average customer support
2. Small cancellation refund window
3. Difficult refund process
4. Prime-only phone support
5. Membership confusion 

Reviews of eDreams 

Now that we have established that eDreams is a legit platform, there is still no online travel agency that can claim to be 100% perfect. Poor customer service and an average refund policy can be the reason to switch to another alternative. It is time to know what the leading reviews say about the platform. I checked different review platforms to see the ranking of eDreams and what customers are saying. To make things clear, here’s the breakdown of it. 

Trustpilot

On Trustpilot, with almost 360,215 reviews, eDReams has a ranking of 4.4 stars. A 4.4-star ranking establishes that users are highly satisfied with their booking experience on the platform. Customers have highly appreciated the affordable ticket prices from across 600 airlines across the world. 

SiteJabber

On SiteJabber, with 11,846 reviews, eDreams has a ranking of 4.1 stars. A 4.1-star ranking establishes that customers are generally satisfied on the platform. Users have appreciated competitive prices and a user-friendly booking experience. 

Also, read Is Traveluro Legit: Here’s Everything You Need to Know

Is eDreams Legit: Final Verdict

Yes, eDreams is legit; it is not a scam. However, I would not recommend eDreams for booking flights or hotels. The lack of customer service support makes it difficult to trust the platform, especially if you need to reschedule, rebook, or refund. Honestly, I would consider other options in the market and won’t subscribe to eDreams Prime. 

If you find a cheap deal and you are not bothered by the platform’s lack of customer support or a subpar refund policy, then eDreams is at least a legit booking platform for you to safely book on.

Frequently Asked Questions