In the world of e-commerce, delivery partners play an important role. Understanding the scope of the said service, the number of such providers keeps increasing with each passing day. GOFO Express is one such last-mile delivery service. This article explores GOFO Express’s legitimacy, services, and customer experiences to help you decide if it is trustworthy for your delivery needs, especially for valuable packages. Stay connected to know more.
When it comes to the delivery service options, GOFO Express is a viable and reliable option that you can opt for. It specializes in e-commerce and local business logistics, offering services like real-time tracking, optimized routing, international express, air freight, customs clearance, and returns management. It collaborates with major delivery service partners and integrates with e-commerce platforms to streamline logistics.
Is GOFO Express legit? This is the question I shall be dealing with in this article. Stay tuned to know the answer and more.
What is GOFO Express?
GOFO Express is a delivery service, stationed in the U.S. It is known for connecting your e-commerce applications to the GOFO delivery network across the United States. The company is known for having put in place an innovative tech ecosystem with the aim of powering an expanding network to meet customer demand.
It is known for providing logistics services suited to market demands. Besides, there are many other allied services that are offered by the said platform. In addition, GOFO Express had collaborated with many other players, thereby making the process hassle-free and accessible.
Is GOFO Express Legit?
Yes, GOFO Express is a legitimate last-mile delivery service operating in the United States and Puerto Rico, specializing in e-commerce and local business deliveries. As a subsidiary of Ebisu, the company was established in the year 2013, thereby meaning that the said entity has been in the fray for the past 12 years. Only a legitimate and authentic platform can survive for such a long period.
Another reason that substantiates the claim of legitimacy is the company’s collaboration with major delivery service providers offering real-time tracking and optimized routing.
As far as the question of legitimacy is concerned, GOFO Express is rated relatively high for legitimacy by some online review platforms, which note a low risk of being a scam due to factors like SSL certification and website traffic.
How Does GOFO Express Work?
Now, the question remains: how does GOFO work? The answer to this question can be summed up under the following headings:
1. Shipment Flow
Most overseas e-commerce platforms, including retailers and wholesalers, hand off the package to GOFO Express at entry hubs or distribution centers.
After receiving the package, it is entered into the system, and a tracking number is assigned. The tracking number is shared with the customer.
As a customer, you can monitor the progress using the shipment number at GOFO’s online tracking interface.
2. Tracking & Notifications
You receive updates through GOFO’s dashboard or integrated e-commerce tracking systems. Notification may include email, SMS, or app alerts depending on the platform.
Alternatively, you can visit GOFO’s official website to check the status manually. All you need to do is enter the “tracking number” into a chatbot or chat widget. This allows you to keep track of your shipment.
3. Raise an Issue Via the Original Sender
GOFO supports raising the issue via the original sender, who can then initiate investigations or refunds on the customer’s behalf. There is a set mechanism for handling delays and resolving the issue of lost packages. However, there are certain questions with regard to the efficiency and the working of this mechanism, despite that it is a good move.
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How to Track GOFO Express Packages?
There are two main ways to track your GOFO Express packages. You can track your package via the GOFO official website and third-party platforms like 17TRACK. Here is how to track the package by following the methods given below:
1. Via the GOFO Official Website
Follow the steps to track your GOFO Express package via the GOFO official website:
1. Go to the GOFO official website.
2. Visit the official tracking page of GOFO Express.
3. Find the “Track Your Shipment” or similar section on the homepage. This could be in the top right corner, the bottom left of the page, or another prominent location.
4. Input your “Unique Tracking Number, Shipment ID, PRO Number, or Order ID” in the designated field.
5. Tap on the “Track” or similar button to get the detailed info.
2. Via the 17TRACK
You can track your GOFO Express parcels using 17TRACK. It integrates with over 2,832 carriers. Here is how to use it:
1. Go to the 17TRACK tracking page.
2. Enter your GOFO Express Tracking Number. If you have multiple global tracking numbers, you can enter them all at once, separated by commas, spaces, or one per line.
3. Tap the “Track.”
4. View your Tracking Information. You will see detailed tracking information, including the current status, location history, and expected delivery date.
How to Contact GOFO Express Customer Service?
There are multiple ways to reach out to the GOFO Express customer support. You can contact them over the phone, via email, and through their website. Here is how to contact:
1. Phone: Dial +1 (949) 688-6032 to reach out to the customer care representative who will take you through. This is the easiest and direct way.
2. Email: Write a detailed email. State your grievance and then send it to cs@mail.gofoexpress.com. The concerned team will look into it and act accordingly.
3. Website: You can also reach out to their customer support through their website. Visit their contact page for more information and live chat options.
Pros and Cons of GOFO Express
GOFO Express offers a range of last-mile delivery services tailored for e-commerce and local businesses, with features like real-time tracking and optimized routing. However, its reputation is heavily impacted by customer feedback, highlighting both strengths and significant shortcomings. Here is the list of pros and cons of GOFO Express:
1. Pros
- GOFO Express offers services at affordable prices. You can avail of the services at comparatively low rates.
- It supports a user-friendly website and mobile app. It makes navigation seamless. You don’t have to struggle to find taskbars.
- The platform offers a wide range of services. It offers Last-Mile Delivery, Real-Time Tracking, Optimized Routing, E-commerce Integration, International Express, and International Air Freight, among others.
2. Cons
- Issues of delayed delivery and misplacement. Numerous users say their packages were marked “delivered” but left in incorrect locations like lawns or public areas, and often disappeared afterwards.
- Poor customer service. It supports a recurring theme. There is no option for live help, email responses that repeat questions, and vague resolution promises.
Ratings of GOFO Express
GOFO Express has received predominantly negative ratings across multiple platforms, reflecting significant customer dissatisfaction. Here is how the platform is rated across the different rating and review sites:
1. Trustpilot
On Trustpilot, GOFO Express has a “Bad” rating of 1.4 out of 5 stars, based on approximately 171–187 reviews. Customers frequently report issues such as undelivered packages, poor customer service, and drivers mishandling deliveries, like throwing packages or leaving them in unsafe locations. Many complaints highlight packages marked as delivered but not received, or delivered to incorrect addresses.
2. Better Business Bureau (BBB)
GOFO Express is not BBB accredited. Reviews and complaints on the BBB website echo Trustpilot’s sentiment, with customers reporting lost or misdelivered packages and unresponsive customer service. The BBB notes that resolution often requires contacting the original seller rather than GOFO directly.
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Final Verdict: Is GOFO Express Legit?
GOFO Express is a legitimate delivery service with a clear role in providing cost-effective last-mile solutions for e-commerce and local businesses. Its technological features and urban focus make it relevant in a booming market.
GOFO Express is legit but not reliable for consistent or high-value deliveries. Its niche in cost-effective e-commerce logistics is overshadowed by poor service quality, making it a risky choice for valuable packages.
However, its reliability is severely lacking, with a 1.4/5 Trustpilot rating and widespread complaints about lost packages, delays, and poor customer service. Delivery times are unpredictable, often stretching beyond promised windows, and the service is particularly risky for valuable packages due to reported theft and mishandling.
Frequently Asked Questions
1. How long does delivery take with GOFO Express?
Delivery times with GOFO Express vary depending on several factors, including the origin of the shipment, destination, and specific service used. You can expect 2–7 days for domestic last-mile delivery under ideal conditions.
2. Can I trust GOFO Express with valuable packages?
While GOFO Express is a legitimate last-mile delivery service, its poor track record raises concerns.
3. What services does GOFO Express provide?
GOFO Express offers last-mile delivery, real-time tracking, optimized routing, e-commerce integration, international express, air freight, customs clearance, returns management, and a driver app for logistics. These services focus on e-commerce and local business deliveries, primarily in high-density cities like Los Angeles, Atlanta, Miami, and Puerto Rico.